Incoming requests are displayed within the NetSupport Manager Control user interface. The help request can either be sent to all available operators, or directed to specific operators based on user-defined accounts. Audio support is available over all LAN/WAN and internet-based communications.Įnd users can also, when enabled, send help requests directly to your helpdesk when they need assistance.
NetSupport Manager’s extended audio support allows one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PC’s audible application sounds. A user can also send a text-based message to one or more chosen PCs, or even broadcast to all PCs on the network – ideal for alerting your users about an impending server shutdown or similar. The Chat progress can be sent to late arrivals using the “Send Discussion History” feature and, of course, the contents of a Chat session can be stored for future reference. Should the Chat recipient not respond, an audible alert can be sent to each workstation. Within NetSupport Manager, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.
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